How wheelchair rental in Istanbul works

Wheelchair rental in Istanbul with us is designed for travellers: you book online in a few minutes, nothing is paid in advance and our own team brings the equipment to where you are staying. On this page we explain every step, from choosing the right chair to the moment we collect it.

1. Choose the right wheelchair online

Browse our wheelchairs, scooters and walkers and compare the real measurements on each product page: seat width, total weight, maximum user weight and folded size. Every product shows the daily price.

• Manual wheelchairs – light, foldable and easy to fit in a taxi.
• Electric wheelchairs – no pushing on Istanbul's hills, many fold into a car boot.
• Mobility scooters – comfortable for long days in flatter areas.

Not sure which one suits your trip? Our wheelchair finder asks five quick questions and suggests the best match for the user's weight, the places you will visit and how you will travel around the city.

2. Enter your dates, district and address

Choose the Istanbul district where we should deliver, the delivery and collection times and the address – a hotel, a private home, a hospital, an airport meeting point or the cruise port. Before you send the booking you see the full price: rental days, any extras, delivery and collection fees. There is no deposit and nothing to pay at this stage.

The rental is counted in days of 24 hours. Delivery on 1 May at 10:00 and collection on 3 May at 10:00 is two days; collection at 11:00 on 3 May would be three days. You can book for the same day; choose the time you need and our team confirms the exact delivery time with you.

3. We confirm your booking by e-mail

As soon as you send the booking you receive a booking number and the equipment is reserved for you. Our team checks the details and sends a confirmation e-mail, usually within a few hours, with the exact equipment, times, address, price and payment method. You can check the status at any time with Find my booking.

4. Delivery and set-up at your hotel or home

On the delivery day our team brings the clean, checked equipment to the agreed address. We adjust the footrests and seat for the user, show you how to fold it, use the brakes or charge the battery, and answer your questions. Because of Istanbul traffic the arrival can vary by up to about an hour; we keep you informed. You, the user or someone you authorise, such as hotel reception, needs to be there to receive it.

You pay in cash on delivery or by bank transfer before delivery, as chosen in the booking. We accept US dollars, euros, pounds and Turkish lira and issue a receipt or invoice for every payment.

5. During your rental

Use the chair for sightseeing in Sultanahmet, a Bosphorus ferry or a hospital visit – our accessible Istanbul guides help you plan step-free routes. If something stops working, stop using it and call or message us; we repair or replace it as quickly as possible. Want to keep it longer? Tell us at least 24 hours before the collection time and we extend the rental at the same daily rate.

6. Collection when you leave

At the end of the rental we collect the equipment from the same address or another one in our service area, for example your hotel on the last morning or a meeting point at Istanbul Airport (the airport's own passenger information lists its assistance services). Please have the chair and its accessories ready. That's it – no paperwork and no deposit to reclaim.

Changes and cancellation

You can change dates, times, the address or the equipment before delivery, subject to availability. Cancellation is free of charge up to 24 hours before the confirmed delivery time. All details are in our terms and conditions, and the most common questions are answered in the FAQ.