Wheelchair rental in Istanbul: frequently asked questions

Choose the equipment on our website, enter your Istanbul district, the delivery and collection times and the address, then add your contact details. You see the full price before you send the booking. You receive a booking number at once, and our team confirms the booking by e-mail, usually within a few hours. See how it works for every step.

You can book at any time, even for the same day: choose the delivery time you need and our team confirms it with you. In busy seasons (spring, autumn and the cruise season) we recommend booking as soon as your travel dates are fixed. For an urgent delivery, message us on WhatsApp as well.

No. You can book as a guest with your e-mail address and phone number. An account is optional and lets you see all your bookings and save your hotel or home address for next time.

It depends on who will push the chair, where you will use it and how you will travel. Our wheelchair finder asks five quick questions and suggests the right model. As a rule of thumb: a lightweight manual chair for taxis and ferries, an electric wheelchair for hills and long days, a mobility scooter for flat promenades.

Use Find my booking with your booking number and e-mail address to see the status, times and price. To change the dates, times, address or equipment, reply to your confirmation e-mail or message us before delivery.

Every product page shows the daily price. When you choose your dates and district you see the final price with delivery and collection before you book – there are no hidden fees.

No. We do not take a deposit and do not block any amount on your card. You only pay the rental, any extras and the delivery fee.

You can pay in cash to our team on delivery or by bank transfer before delivery. We accept US dollars, euros, British pounds and Turkish lira, and we issue a receipt or invoice for every payment.

A rental day is 24 hours from the delivery time. Delivery on 1 May at 10:00 and collection on 3 May at 10:00 is two days; if collection is at 11:00 on 3 May, it is three days. Some equipment has a minimum rental period, shown on the product page.

We deliver to hotels, homes, hospitals and other addresses in our Istanbul service area on both the European and the Asian side. The covered districts and their fees are shown during booking and on our delivery areas page.

Yes. We meet you at an agreed point at Istanbul Airport (IST), Sabiha Gökçen Airport (SAW) or the Galataport cruise terminal. Add your flight number or ship's name in the booking comments.

You choose your preferred times when booking and we confirm the exact time. Because of Istanbul traffic, the actual arrival can differ from the agreed time by up to about one hour; we keep you informed if we are delayed.

Yes – you, the user or a person you authorise, for example hotel reception, needs to receive the equipment. We adjust it for the user and show how it works. If nobody is available within 30 minutes of the agreed time, we arrange a new time with you.

We collect the equipment at the agreed time from the same address or another address in our service area, for example the airport on your day of departure. Please have the chair and all accessories ready.

Yes. Every item is inspected, cleaned and disinfected before each rental – brakes, tyres, footrests and batteries are checked and the seat, armrests and handles are disinfected.

Several of our foldable electric wheelchairs use lithium batteries that are marked as airline-approved on the product page. Airlines set their own rules, so always tell your airline in advance and check their requirements before you fly.

Stop using it and call or message us on WhatsApp. Do not try to repair it yourself. If the fault is caused by normal wear or a defect, we repair or replace the equipment as soon as possible at no cost to you.

You are responsible for damage, loss or theft during the rental, unless it was caused by a defect or by us. Because we take no deposit, any repair or replacement cost is invoiced and payable within 14 days. Details are in our terms and conditions.

Yes. Cancellation is free of charge up to 24 hours before the confirmed delivery time, and anything you have paid is refunded in full. To cancel, reply to your confirmation e-mail, use the contact form or WhatsApp, or call us with your booking number.

Yes, subject to availability. Please contact us at least 24 hours before the agreed collection time; the extra days are charged at the same daily rate.

Yes, we can collect the equipment earlier than agreed. Unused rental days are not refunded.

Partly. Many main sights, museums, shopping centres and the newer metro and tram lines are accessible, but the old town has cobblestones and some districts are steep. With the right chair and a little planning, Istanbul is very enjoyable – read our guide Is Istanbul wheelchair accessible?

Our folding manual wheelchairs and many electric models fit in a standard taxi boot. The metro, the Marmaray line, the T1 tram and many ferries offer step-free access. Our guide to public transport with a wheelchair explains the details, and Metro Istanbul publishes lift and line information.