Wheelchair rental in Istanbul: frequently asked questions

Choose the equipment on our website, enter your Istanbul district, the delivery and collection times and the address, then add your contact details. You receive a booking number at once, and our team confirms the booking and the total price by WhatsApp or e-mail, usually within a few hours, before anything is due. See how it works for every step.

You can book at any time, even for the same day: choose the delivery time you need and our team confirms it with you. In busy seasons (spring, autumn and the cruise season) we recommend booking as soon as your travel dates are fixed. For an urgent delivery, message us on WhatsApp as well.

No. You can book as a guest with your e-mail address and phone number. An account is optional and lets you see all your bookings and save your hotel or home address for next time.

It depends on who will push the chair, where you will use it and how you will travel. Our wheelchair finder asks five quick questions and suggests the right model. As a rule of thumb: a lightweight manual chair for taxis and ferries, an electric wheelchair for hills and long days, a mobility scooter for flat promenades.

Use Find my booking with your booking number and e-mail address to see the status, times and price. To change the dates, times, address or equipment, reply to your confirmation e-mail or message us before delivery.

The price depends on the model, rental duration and delivery district. Send your booking request with your dates and district and our team confirms the final price with delivery and collection by WhatsApp or e-mail before anything is due – there are no hidden fees.

No. We do not take a deposit and do not block any amount on your card. You only pay the rental, any extras and the delivery fee.

You can pay in cash to our team on delivery or by bank transfer before delivery. We accept US dollars, euros, British pounds and Turkish lira, and we issue a receipt or invoice for every payment.

A rental day is 24 hours from the delivery time. Delivery on 1 May at 10:00 and collection on 3 May at 10:00 is two days; if collection is at 11:00 on 3 May, it is three days. Some equipment has a minimum rental period, shown on the product page.

We deliver to hotels, homes, hospitals and other addresses in our Istanbul service area on both the European and the Asian side. See our delivery areas page; our team confirms the delivery arrangements and any applicable fee for your address.

We do not deliver or collect equipment at airports. We deliver to hotels, homes and hospitals in our service area. Arrange terminal assistance directly with your airline. For cruise arrivals, contact us to arrange delivery at Galataport.

You choose your preferred times when booking and we confirm the exact time. Because of Istanbul traffic, the actual arrival can differ from the agreed time by up to about one hour; we keep you informed if we are delayed.

Yes – you, the user or a person you authorise, for example hotel reception, needs to receive the equipment. We adjust it for the user and show how it works. If nobody is available within 30 minutes of the agreed time, we arrange a new time with you.

Agree collection from your hotel, home or hospital before your departure. Have the equipment and its accessories ready and confirm who will hand them over. Airport assistance and your journey to the terminal must be arranged separately.

Yes. Every item is inspected, cleaned and disinfected before each rental – brakes, tyres, footrests and batteries are checked and the seat, armrests and handles are disinfected.

Several of our foldable electric wheelchairs use lithium batteries that are marked as airline-approved on the product page. Airlines set their own rules, so always tell your airline in advance and check their requirements before you fly.

Stop using it and call or message us on WhatsApp. Do not try to repair it yourself. If the fault is caused by normal wear or a defect, we repair or replace the equipment as soon as possible at no cost to you.

You are responsible for damage, loss or theft during the rental, unless it was caused by a defect or by us. Because we take no deposit, any repair or replacement cost is invoiced and payable within 14 days. Details are in our terms and conditions.

Yes. Cancellation is free of charge up to 24 hours before the confirmed delivery time, and anything you have paid is refunded in full. To cancel, reply to your confirmation e-mail, use the contact form or WhatsApp, or call us with your booking number.

For a confirmed booking, open your booking page and use “Need it longer?” to add 1–30 days. The additional charge appears immediately; our team confirms the new collection time. For a shorter rental or early return, contact the team with your booking number.

For an early return or a shorter rental, contact our team with your booking number so we can agree the collection arrangements. Unused rental days are not refunded.

Partly. Many main sights, museums, shopping centres and the newer metro and tram lines are accessible, but the old town has cobblestones and some districts are steep. With the right chair and a little planning, Istanbul is very enjoyable – read our guide Is Istanbul wheelchair accessible?

Our folding manual wheelchairs and many electric models fit in a standard taxi boot. The metro, the Marmaray line, the T1 tram and many ferries offer step-free access. Our guide to public transport with a wheelchair explains the details, and Metro Istanbul publishes lift and line information.